Return and Replacement Policies

V. INFORMATION ON THE RIGHT OF WITHDRAWAL (ART. 49, PARAGRAPH 1, LETTER H) CONSUMER CODE LEGISLATIVE DECREE 206/2005)

The Consumer has the right to withdraw from the purchase, without having to provide any reason and without penalty, within 14 calendar days from the day on which the Consumer, or a third party designated by the Consumer, other than the courier, receives the ordered Product. The date of receipt of the Order at the agreed-upon shipping address will be considered valid. To exercise the right of withdrawal, the Consumer must access their order and follow the return procedure found on the Website in the "RETURNS" section. In this case, the Seller will send a confirmation message confirming receipt of the withdrawal notice.

If a purchased Product is defective, the Consumer may notify Exito as provided for in the following article 6 of these GTC regarding the guarantee.

If the Consumer wishes to change the color or size of the purchased Product, he/she will have to return it and place a new order.

Once the right of withdrawal has been exercised, the Consumer must return the Products within 14 calendar days from the day on which the withdrawal was communicated on the Site. To this end, the Consumer will receive an email notification from the designated courier, confirming the collection of the package and the return shipment to Exito. Once the return is received at the warehouse, the refund will be issued using the same payment method used, with the amount credited according to the bank's processing times. The cost of the returned products will be refunded, with a €10 flat-rate return shipping fee retained.

Products belonging to the same Order that the Consumer intends to return must be sent to Exito in a single shipment; therefore, the Seller reserves the right not to accept Products belonging to the same Order that have been returned at different times.

If the Consumer fails to return the Products for which he has exercised the right of withdrawal within 14 calendar days from the day on which he sent the withdrawal notice, Exito is authorized to refuse the return and will not be able to refund the related cost and shipping costs.

To obtain a refund, the Products must be returned in the same condition as when received, with the original shipping packaging . The returned Products must be the same as those delivered by Exito and must not have been used (except for a normal test), washed, altered, or damaged. The identification tag, if present, must still be attached to the Products, as well as the various composition and care labels.

If the right of withdrawal is exercised within the legal deadline and under the conditions set forth in this article, and the integrity of the Products has been positively verified, Exito will send the Consumer an email confirming acceptance of the returned Products and will refund the price of the purchased Product but not the original shipping costs. If the returned Product is damaged upon arrival, Exito may retain an amount equal to its decrease in value.

If the withdrawal is due to the shipment of a Product other than the one ordered, the Consumer will be refunded the cost of the Product, the shipping costs incurred to receive it and any costs incurred to return the Product itself.

The refund will be made using the same payment method used for the purchase within 14 days of notification of withdrawal. However, the refund may be suspended until Exito receives the Products.

VI. WARRANTY / DEFECTIVE PRODUCTS

The provisions of the Consumer Code (articles 128-135 septies) regarding the guarantee for defects and non-conformities of the products apply to purchases made on the Site by a Consumer. Therefore, the Products are covered by the legal guarantee in the event of non-conformity of the same if this occurs within a period of two (2) years from the date of delivery of the same and in line with the provisions of the current legislation.

The Consumer must inform the Seller of the non-conformity of the Product by email to: customercare@chocola.it, indicating the order number, the Product data as well as the defect detected and attaching any photographic documentation.

Exito will notify the Consumer by telephone or email within a reasonable timeframe whether it will refund the Consumer's purchase price, including the shipping costs incurred for shipping the item and for the Consumer's return, or replace the Product at Exito's expense (as applicable). The refund and/or replacement of the item will be processed as soon as possible and, in any case, within 14 days of Exito sending the Consumer an email confirming that it will refund or replace the defective item.

Once authorized by Exito, the Consumer must return the Product to the address indicated by Exito using the designated courier. The Company will carefully examine the returned Product. Returns of non-original Products and/or those that have been altered, damaged, or repaired by the Consumer or any other person not authorized by the Seller will not be accepted. The warranty also does not cover defects caused by negligence, impact, use, or improper handling.

Refunds will be made using the same payment method used to make the purchase. Except where otherwise provided by law or in these Terms and Conditions, Exito's liability for Products purchased on the Site will be limited exclusively to the purchase price of the Product in question, with the express exclusion of indirect damages (such as, but not limited to, loss of profits; wasted time, etc.).

If the Product received is not defective, but the Consumer only wishes to change the color or size, he/she may exercise the right of withdrawal pursuant to the previous article 5 of these GTC.