Shipping and Deliveries

DELIVERY METHODS

For each order placed, the seller issues a sales document for the shipped material. The invoice is issued based on the information provided by the customer at the time of ordering. The customer may request a copy of the invoice or receipt within three months of issuance.

The Seller undertakes to do everything in its power to deliver the Product(s) by the date indicated in the relevant Shipping Confirmation, it being understood that the shipping and delivery times indicated in the Shipping Confirmation are purely indicative and not binding and therefore the Seller assumes no responsibility in the event of delivery beyond the indicated terms.

If the delivery times of the ordered Product are delayed compared to the delivery times indicated in the relevant Shipping Confirmation, the Consumer may contact Customer Care by email at: customercare@chocola.it .

Please note that during national holidays, normal delivery times may be subject to delays for which Exito is not responsible.

The risks relating to the Products pass to the Consumer upon delivery of the Products to the Consumer himself or to a third party, other than the carrier, indicated by the Consumer.

Delivery costs are the responsibility of the customer and are indicated when placing the order.
The Seller cannot be held responsible for any delays in processing or delivering the order. Upon delivery, the customer is required to check:
– that the packaging is intact, not damaged, not wet, or in any way altered;
– that the number of packages corresponds to that indicated in the transport document.

Upon delivery of the Products, the Consumer must sign the delivery note and note any observations regarding problems encountered upon delivery, such as obvious damage or signs of tampering with the packaging.

If the Consumer has made notes on the delivery note accepting the shipment with specific reservations due to an obvious anomaly in the packaging (wet, punctured, torn, etc.), and/or upon opening the packaging, notices that the Products have been damaged during transport, or are different from those ordered, or that Products from the same order are missing, the Consumer must inform the Seller immediately and in any case within 5 days of delivery. After this period, complaints regarding transport-related issues will no longer be accepted.

If the items stored at the courier's warehouse are not collected within 5 working days due to repeated failure to deliver to the address indicated by the customer when placing the order, the order will be cancelled.